Jacqueline N. Font-Guzmán, MHA, JD, PhD, MHA, JD, PhD
Jacqueline N. Font-Guzmán, MHA, JD, PhD, MHA, JD, PhD

Jacqueline N. Font-Guzmán, MHA, JD, PhD, MHA, JD, PhD

Professor
Director, Negotiation and Conflict Resolution Program
Graduate School

Academic Appointments

Department

  • Interdisciplinary Studies

Position

  • Professor

Teaching Activity

  • Applied Interdisciplinary Research: A Narrative Approach (NCR)
  • Bioethics and the Law (LAW)
  • Collective Memory, History, and Conflict (NCR - Study Abroad, Spain)
  • Conflict Engagement and Leadership (NCR)
  • Cross-Cultural Perspectives in Conflict Resolution (NCR)
  • Culture, Gender, and Power Differences in Conflict (NCR)
  • Directed Independent Study (NCR)
  • Engaging in Bioethical Conflict (NCR)
  • Healthcare Collaboration and Conflict Resolution (NCR)
  • Human Rights, Poverty, Medicine, and Health (NCR)
  • Mediation Process (LAW)

Biography

Dr. Jacqueline N. Font-Guzmán is professor of law and conflict studies, and director in the Negotiation and Conflict Resolution (NCR) Program in the Department of Interdisciplinary Studies at Creighton University. She is a certified mediator and arbitrator by the Puerto Rico Supreme Court. She is a Fulbright Scholar who has actively participated in the field of conflict studies through national and international conferences and workshops, and has conducted a wide variety of trainings and seminars in the field, throughout the United States, the Caribbean, Europe, and Latin America. Some of the organizations she has provided mediation, facilitation and/or training services to include the: World Health Organization, U.S. Postal Service, Judicial Academy of the Puerto Rico Supreme Court, Spanish Supreme Court Judicial Council for Continuous Education for Judges, Venezuela Supreme Court, Johnson & Johnson, and the Nebraska Bar Association. She has also been a visiting professor at the University of Puerto Rico Law School in San Juan, Puerto Rico and at Carlos III University School of Law in Madrid, Spain.

Dr. Font-Guzmán conducts qualitative research with a focus on the fields of healthcare disparities, law, citizenship, and conflict engagement. Specifically, how people construct meaning at critical points in their lives to explore the manners in which meaning-making leads them to productively engage with conflict. She also explores how marginalized individuals create alternate stories and counter-narratives to address institutional/structural injustices. You can view her research on her SSRN Author Page and follow her scholarship work on Academia.edu.

Prior to joining Creighton University, Dr. Font-Guzmán was in private law practice and mediation. She also clerked for Honorable Carmen Consuelo Cerezo on the United States District Court for the District of Puerto Rico.

Teaching Philosophy
I subscribe to the theory of critical and reflective pedagogy. The education process can be a way of enforcing the dominant discourse in society, and yet I see my role as an educator to create a safe space where this discourse can be deconstructed in a positive manner so that other ways of thinking can emerge. Therefore, my role is to gently nudge students out of their comfort zone, just enough, so that they can have a significant learning experience outside of what they are used to experiencing. This creative process takes place through cura personalis, establishing a dialogue with students that connect the relevance of course content with their lives, and following the Ignatian pedagogy tenets: reflection, action, evaluation, context, and experience. My courses are interdisciplinary. By this I mean that I usually draw from various disciplines (i.e., anthropology, sociology, psychology, law, humanities, literature, and conflict studies). Students also have an opportunity to connect theory to practice by engaging in simulations, improvisation exercises, analyzing case studies, and using technology throughout their learning process. 

Education

  • Doctor of Philosophy in Conflict Analysis and Resolution, June 2011, Nova Southeastern University - Graduate School of Humanities and Social Sciences Fort Lauderdale, Florida, USA
  • Juris Doctor Degree, December 1995, summa cum laude Interamericana University Law School, San Juan, Puerto Rico
  • Master of Hospital and Health Care Administration, May 1986 Saint Louis University, Saint Louis, Missouri, USA
  • Bachelor of Arts in Political Science, May 1984 Coe College, Cedar Rapids, Iowa, USA

Certifications

  • Health Disparity Research Training Program Certificate, Minority Health and Health Disparities Research Center at the University of Alabama, Birmingham (2015-2017).
  • Admitted to practice law before the Courts of the Commonwealth of Puerto Rico
  • Admitted to practice law before the United States Court of Appeals for the First Circuit
  • Admitted to practice law before the United States District Court for the District of Puerto Rico
  • Public Notary in Puerto Rico (inactive since June 2003)
  • Health Care Administrator, License No. 349 San Juan, Puerto Rico
  • Certified as Mediator by the U.S. Postal Service: REDRESS I and REDRESS II
  • Certified Mediator by the Puerto Rico Supreme Court, License No. M-0004 and as a Primary Trainer
  • Certified Arbitrator by the Puerto Rico Supreme Court, License No. A-0059

Publications and Presentations

Books

  • Jacqueline N. Font-Guzmán, Experiencing Puerto Rican Citizenship and Cultural Nationalism (2015). Winner of the Puerto Rico Bar Association 2015 Juridical Book of the Year in the category of ‘Essay Promoting Critical Thinking and Analysis of Juridical and Social Issues.’, 2015

Articles

  • Jacqueline N. Font-Guzmán, Personal Reflection on 50 Years of Loving: Creating Spaces of Differences by Demanding “The Right to Opacity.” Creighton Law Review, Vol. 50, No. 3: 637-640., Creighton Law Review, Vol. 50, No. 3, 637-640, 2017
  • Jacqueline N. Font-Guzmán, Closing the Gap: Using Dispute Systems Design to Integrate Advance Care Planning in a Latino Community. University of St. Thomas Law Journal, Fall, vol. 13, No. 2: 192-217., University of St. Thomas Law Journal, Fall, vol. 13, No 2, 192-217, 2017
  • Jacqueline N. Font-Guzmán (2015). Programa de Derivación Judicial en Puerto Rico desde la Perspectiva de la Mediación (Court-Annexed Program in Puerto Rico: A Mediation Perspective). In H.D. Bernardina de Pinho & J.L. de Andrade (eds), Contemporary Tendencies in Mediation. pp. 107-133. Madrid, Spain: Editorial Dykinson., 107-133, 2015
  • Jacqueline N. Font-Guzmán, What’s Next in the Profession? Reflections on Embracing Uncertainty and Serving Others, ACRESOLUTION, Fall 2015, at 6., 2015
  • Jacqueline N. Font-Guzmán, Using Ignatian Pedagogy in a Mediation Course, Jesuit High Educ., 2014 no. 1, at 48., 2014
  • Jacqueline N. Font-Guzmán, Moving 'Beyond Neutrality' and Cross-Cultural Training: Using World Café Dialogue to Address End-of-Life Care Inequalities, 21 Peace & Conflict Stud. 49 (2014)., 2014
  • Jacqueline N. Font-Guzmán, Confronting a Colonial Legacy: Asserting Puerto Rican Identity by Legally Renouncing U.S. Citizenship, Centro Journal, Spring 2013, at 22., 2013
  • Jacqueline N. Font-Guzmán (2011). Programas de Derivación Judicial en Estados Unidos y Puerto Rico (Court-annexed Alternative Dispute Resolution Programs in the United States and Puerto Rico). In S. Muñoz, C. Morales, & R. López (eds), Mediación y Resolución de Conflictos: Técnicas y Ámbitos. Madrid. pp. 306-336. Spain: Editorial Tecnos (This book won the 2012 Madrid Mediators Association (AMMI) award for best publication in mediation and it is in its 3rd edition)., 303-336, 2012
  • Jacqueline N. Font-Guzmán & Yanira Alemán, Human Rights Violations in Puerto Rico: Agency from the Margins, 12 J.L. & Soc. Challenges 107 (2010)., 2010
  • Debra Gerardi & Jacqueline N. Font-Guzmán, Conflict at End of Life: A Growing Need for Dispute Resolution Practices, Creighton Law., Fall 2006, at 34., 2006

Publications

  • Jacqueline N. Font-Guzmán (Spring 2017). Reprinted. What’s Next in the Conflict Profession? Reflections on Embracing Uncertainty and Servicing Others. Reprinted in The Nebraska Lawyer, Vol. 20, No.1, Nebraska Lawyer, Vol. 20, No.1, 2017
  • Fábregas, S. M., D’Empaire, G., Agosto, F., Lugo, M., Font-Guzmán, J. N., Dimare, C. Rodríguez, S. & Caballero, C. (2016). Un acercamiento al desarrollo del profesionalismo en el campo de la salud en América Latina a través de la enseñanza de una competencia ética: Logros y Desafíos. In Biodiversidad: Diálogo y consenso para la acción…Una aproximación, pp. 92-101. Chile: Bioethics Federation of Latin American and Caribbean Institutions., Bioethics Federation of Latin American and Caribbean Institutions, 92-101, 2016
  • Jacqueline N. Font-Guzmán. (2016). PROMESA ‘Intolerable’ o Asamblea Constitucional. http://www.80grados.net/promesa-intolerable-o-asamblea-constitucional/
     , 80 Grados, 2016
  • Jacqueline N. Font-Guzmán (2016). El ELA ‘descubre su trasero.’ http://www.80grados.net/el-ela-descubre-su-trasero/, 80 Grados, 2016

Presentations

  • Creighton University (November 2, 2017 – Omaha, Nebraska) Angry White Men and the Alpha Male Blues: Shootings and Sexual Harassment (Co-panelist) (65 participants) https://www.youtube.com/watch?v=mvP8wXYSBIo&feature=youtu.be, 2017
  • Creighton University (October 4, 2017 – Omaha, Nebraska) Does “We the People” include Puerto Rican and NFL Players (Co-panelist) (95 participants) https://www.youtube.com/watch?v=YzrwYY_I9KI&feature=youtu.be, 2017
  • Creighton University (September 29, 2017 - Omaha, Nebraska). Building Skills for Successful Teaming and Collaboration (Co-trainer) (40 participants)., 2017
  • Creighton University (May 10, 2017 - Omaha, Nebraska). Laying the Foundation: Conflict Dynamics (Co-trainer) (35 participants)., 2017
  • American Bar Association Section of Dispute Resolution Annual Meeting (April 2017 - San Francisco, California). Helping Mediators Learn to Have Difficult Conversations: Training Techniques.
     , 2017
  • American Bar Association Section of Dispute Resolution Annual Meeting (April 2017 - San Francisco, California). Teaching Mediation to Law Students, Part 2: Assessment – How to Measure Learning Outcomes in a Mediation Course?, 2017
  • American Bar Association Section of Dispute Resolution Annual Meeting (April 2016 - New York, New York). The New Normal: Fast-forwarding Dispute System Design in a ‘Majority-Minority’ World., 2016
  • Annual ABA Section of Dispute Resolution (April 3-6, 2013 – Chicago, Illinois) Trust as social adhesive: Implications for negotiation, conflict intervention and governance. Co-presenters: Bernard Mayer, Noam Ebner, and Palma Strand., 2016
  • University of St. Thomas School of Law (November 12-13, 2015 – Minneapolis) Fall 2015 Symposium - Dispute System Design: Justice, Accountability, and Impact: A Dispute System Design Approach to Integrating Advance Care Planning within a Community Network. Invited and funded., 2015
  • Centro de Estudios Avanzados de Puerto Rico y el Caribe (October 24, 2015 - San Juan, Puerto Rico). Citizenship Puerto Rico, and Samoa in Light of the Insular Cases: Narratives of Resistances and Differences. Invited., 2015
  • Oral History Association Annual Meeting (October 2015 - Tampa, Florida). Puerto Rican Citizenship: The Power of History and Collective Memory in Creating an Alternate Story., 2015
  • Caribbean Studies Association (May 25-29, 2015 – New Orleans, Louisiana). Experiencing a Non-Sovereign Nation and the Power of not Wanting by Legally Renouncing US Citizenship., 2015
  • Bioethics Federation of Latin American and Caribbean Institutions (March 25-27, 2015 – San José, Costa Rica). Developing Bioethical Competence among Healthcare Professionals in Latin America and the Caribbean: Accomplishments and Limitations., 2015
  • American College of Healthcare Administrator’s South Dakota Chapter (Sioux Falls, South Dakota - November 21, 2014). Invited and funded workshop. Using Conflict Resolution Techniques to Engage Conflict and Create a Positive Work Environment (40 participants)., 2014
  • Association for Conflict Resolution Annual Meeting (October 2014 - Cincinnati, Ohio). Harmony and Dissonance in the Conflict Field: A Facilitated Discussion on Professional Identity, Collaboration, and the Future of Our Field., 2014
  • Law and Society Association Annual Meeting (May 29 – June 1, 2014 - Minneapolis, USA). Moving ‘Beyond Neutrality’ and Cross-cultural Training: Using World Café Dialogue to Address End-of-life Care Inequalities., 2014
  • Nebraska Mediation Association (NMA) (April 25, 2014 - Omaha, Nebraska). Invited presentation. Ethics and Mediation., 2014
  • Annual ABA Section of Dispute Resolution (April 2-5, 2014 – Miami, Florida) Taking Relationships Seriously. Co-presenters: Bernard Mayer and Noam Ebner., 2014
  • Ethics and Mediation 66th Annual Meeting & Scientific Assembly of the Nebraska Academy of Family Physicians (NAFP). Advance Care Planning and You (March 29, 2014 - Omaha, Nebraska) – Facilitated a session concerning conversations between family physicians and their patients on advance planning for end-of-life care, barriers to starting these conversations, and what is needed to improve these discussions., 2014
  • Creighton University, All Things Ignatian (Omaha, Nebraska – February 3, 2014).Poster presentation. Werner Institute and Center of Health and Policy and Ethics World Café Dialogue: Articulating and Defining a Good Death., 2014
  • Cardozo Law School (November 7-9, 2013 – New York, USA). Fourth Annual Works in Progress Conference sponsored by the Association of American Law Schools (AALS), Alternative Dispute Resolution section. Talk: Conflict Resolution Academic Identities: Constructing Identities in an Interdisciplinary Field., 2013
  • Creighton University (August 24, 2013 – Omaha, Nebraska). Facilitated a half-day World Café Dialogue: Starting the Conversation: First Steps Toward Articulating and Defining a ‘Good Death’ in Nebraska – Medically, Legally, and Interpersonally (35 participants)., 2013

Research and Scholarship

Research and Scholarship Interests

  • Dr. Font-Guzmán conducts qualitative research with a focus on the fields of healthcare disparities, interprofessional collaborations, law, citizenship, and conflict engagement. Specifically, how people construct meaning at critical points in their lives to explore the manners in which meaning-making leads them to productively engage with conflict. She also explores how marginalized individuals create alternate stories and counter-narratives to address institutional/structural injustices.

Grant Funding Received

  • Awarded a grant by the Office for Academic Excellence and Assessment at Creighton University to explore and assess students’ learning parity by collecting, analyzing, and comparing data across two teaching modalities (online and campus-based) regarding assessment activities (PI | 2012-2013).
  • Awarded a research grant from Creighton’s Haddix President’s Faculty Research Fund to explore what constitutes a good death in Nebraska, medically, legally, and interpersonally (Co-PI | 2013-2014).
  • Awarded a summer research grant from Creighton University Law School to finalize a book titled: Experiencing Puerto Rican Citizenship and Cultural Nationalism (2014).
  • Awarded a summer research grant from Creighton University Law School to develop a grant to explore healthcare disparities in end of life care among Latinos in Omaha, Nebraska (Summer 2015)
  • Awarded a research grant submitted with the College of Nursing and the School of Pharmacy and Health Professions, Creighton University. The grant aims to accelerate the development of creative, robust and sustainable interprofessional initiatives among health sciences institutions, allowing students in health sciences pursuits to learn and work together with individuals and their families in community-based clinical settings. An advisory council of national leaders in interprofessional practice and education selected the grant recipients and, in addition to the National Center for Interprofessional Practice and Education, funding was also made possible through the support of the Robert Wood Johnson Foundation, the John A. Hartford Foundation, the Josiah Macy Jr. Foundation, and the Gordon and Betty Moore Foundation (Consultant | 2016 - Present).
  • Awarded a Creighton University’s Global initiative grant with Creighton University colleagues to develop programs that address pressing global issues that affect Latinos in Omaha (May 2017).
  • Health Disparities Research Training Program (HDRTP) scholar grantee funded by the National Institute of Health (NIH) and University of Alabama in Birmingham (2015-2017).

Awards and Honors

  • Recipient of the 2017 Nova Southeastern University Distinguished Alumni Achievement Award, Nova Southeastern University , 2017
  • 2015 Juridical Book of the Year in the category of ‘Essay Promoting Critical Thinking and Analysis of Juridical and Social Issues’, Puerto Rico Bar Association, 2015
  • 2013 Alumni of the Year Achievement Award Nominee, Nova Southeastern University Graduate School of Humanities and Social Sciences, 2013
  • 2012 Award for Best Publication in Mediation, Madrid Mediators Association (AMMI) in Spain, 2012